FAQ & Knowledge Base

Air Conditioner

• PRISM+ Luna Remote Control User Guide
• What is a Refrigerant for Air Conditioners?
• Why is the Air Conditioner noisy?

Air Purifier

• PRISM+ Aura FAQ
• PRISM+ Aura App Introduction
• How to reset PRISM+ Aura's filter health percentage after a filter change?

PRISM+ Connect App

• Getting Started with PRISM+ Connect App
• Air Conditioner WiFi Pairing Guide
• Air Purifier WiFi Pairing Guide

Monitors

• My display is not showing inputs
• How to check/change Monitor refresh rate?
• Type of External Display Interfaces
• Are your monitors wall-mountable?

Televisions

• Android TV - Remote Guide
• Android TV - Factory Reset
• Google TV - Remote Guide
• Google TV - Factory Reset
• How do I screencast my Android phone or tablet to the TV using the Google Home app?

Soundbar

• What is a subwoofer?
• Why is the subwoofer not pairing with the soundbar?
• Why Subwoofer Connection Dropping Out?
• Why no audio emitting from the soundbar?
• Why Symphony & Ripple does not detect Dolby Atmos?

General

• What is Atome PayLater?
• How to Register Atome PayLater?
• What is GrabPay Later?
• How to Redeem ViuTV Subscription
• How to Redeem meWATCH Subscription
• How to Redeem Durioo+ Subscription?

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