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FAQ

Commonly asked questions

General

  • When I will receive freebies subscriptions code
  • How to Redeem Durioo+ Subscription
  • Atome FAQ
  • How to Register for Atome
  • How to Redeem meWATCH Subscription
  • How to Redeem ViuTV Subscription
See all 9 articles

Order

  • How can I change/cancel my order?
  • Can I make a purchase over the phone?
  • Has my order been successful?

Warranty

  • Do I need to register to get a PRISM+ warranty?
  • What do I do if I face an issue with my unit ?
  • What is PRISM+ Warranty Policy?

Delivery

  • I entered the wrong name/delivery address in my order, how can I rectify it?
  • What is the standard delivery timeline of my order?

Payment

  • What type of payments do we accept?
  • When is payment processed?

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