FAQ & Knowledge Base

Laundry

• Typhoon Washer User Guide
• What is the energy star rating of the Typhoon Washer?
• What is Smart Wash in Typhoon Washer?
• Typhoon Washer Dosing Guide

Ceiling Fan

• How do I schedule the installation of my PRISM+ Laguna?
• Why PRISM+ Laguna features a Parrel Ball Mount?
• Can I Purchase PRISM+ Laguna without Installation?
• What additional charges might apply for the PRISM+ Laguna Installation?

Air Conditioner

• PRISM+ Luna Remote Control User Guide
• What is the energy star rating of the PRISM+ Luna Air Conditioner?
• What is trunking in Air Conditioner installation?
• What is a Refrigerant for Air Conditioners?
• Why is the Air Conditioner noisy?
• What is an Inverter Aircon?

See all 9 articles

Air Purifier

• PRISM+ Aura FAQ
• PRISM+ Aura App Introduction
• How to reset PRISM+ Aura's filter health percentage after a filter change?

PRISM+ Connect App

• Getting Started with PRISM+ Connect App
• Air Conditioner WiFi Pairing Guide
• Air Purifier WiFi Pairing Guide

Monitors

• My display is not showing inputs
• How to check/change Monitor refresh rate?
• Type of External Display Interfaces
• Are your monitors wall-mountable?

Televisions

• Android TV - Remote Guide
• Android TV - Factory Reset
• Google TV - Remote Guide
• Google TV - Factory Reset
• How do I screencast my Android phone or tablet to the TV using the Google Home app?

Soundbar

• What is a subwoofer?
• Why is the subwoofer not pairing with the soundbar?
• Why Subwoofer Connection Dropping Out?
• Why no audio emitting from the soundbar?
• Why Symphony & Ripple does not detect Dolby Atmos?

General

• How to Redeem iQIYI Subscription
• How to Redeem MYTV Mana-Mana Subscription
• What is Atome PayLater?
• How to Register Atome PayLater?
• What is GrabPay Later?
• How to Redeem ViuTV Subscription

See all 12 articles