FAQ

General

• How to Redeem ViuTV Subscription
• How to Redeem WeTV Subscription
• Where is PRISM+ from?
• Are your monitor arms RoHS compliant?

Order

• How can I change/cancel my order?
• Can I make a purchase over the phone?
• Has my order been successful?
• What is our Shipping Policy?

Warranty

• Do I need to register to get a PRISM+ warranty?
• What do I do if I face an issue with my purchase?
• What is our Warranty Policy?

Delivery

• I entered the wrong name/delivery address in my order, how can I rectify it?
• How long will it take for me to receive my order?

Payment

• What type of payments do we accept?
• When is payment processed?