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FAQ & Knowledge Base

Commonly asked questions & knowledge base

Air Conditioner

  • PRISM+ Luna Remote Control User Guide
  • What is a Refrigerant for Air Conditioners?
  • Why is the Air Conditioner noisy?

Air Purifier

  • PRISM+ Aura FAQ
  • PRISM+ Aura App Introduction
  • How to reset PRISM+ Aura's filter health percentage after a filter change?

PRISM+ Connect App

  • Getting Started with PRISM+ Connect App
  • Air Conditioner WiFi Pairing Guide
  • Air Purifier WiFi Pairing Guide

Monitors

  • My display is not showing inputs
  • How to check/change Monitor refresh rate?
  • Type of External Display Interfaces
  • Are your monitors wall-mountable?

Televisions

  • Android TV - Remote Guide
  • Android TV - Factory Reset
  • Google TV - Remote Guide
  • Google TV - Factory Reset
  • How do I screencast my Android phone or tablet to the TV using the Google Home app?

Soundbar

  • What is a subwoofer?
  • Why is the subwoofer not pairing with the soundbar?
  • Why Subwoofer Connection Dropping Out?
  • Why no audio emitting from the soundbar?
  • Why Symphony & Ripple does not detect Dolby Atmos?

General

  • What is Atome PayLater?
  • How to Register Atome PayLater?
  • What is GrabPay Later?
  • How to Redeem ViuTV Subscription
  • How to Redeem meWATCH Subscription
  • How to Redeem Durioo+ Subscription?
See all 11 articles

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