General Questions
1. How can the PRISM+ Aura help make the air I breathe in better?
- The PRISM+ Aura can remove up to 99.97% of airborne particles as small as 0.3 microns. This includes allergens, smoke, dust, viruses, pet fur, foul odor, and bacteria.
2. What is the optimal room size for the PRISM+ Aura?
- The PRISM+ Aura is designed to cover up to 16 SQM, which is approximately the size of a bedroom.
3. What is the optimal (CADR) for the PRISM+ Aura?
- PRISM+ Aura Smart Air Purifier has an effective coverage of 182 ft². The Aura Smart Air Purifier is optimized for most residential studies and bedrooms. which provides 207m3/h CADR.
-Clean air delivery rate (CADR) is a measurement that indicates how much air an air-filtration system can filter and deliver per minute. The higher the CADR, the more efficient the filtering process and the cleaner the air that it delivers. The CADR rating is measured in cubic feet per minute (CFM).
4. Can I control the PRISM+ Aura through my smartphone?
- Yes, the PRISM+ Aura is compatible with our PRISM+ Connect Application. Where you can monitor the air quality, set routines and timers.
5. What is the difference between H11 and H13 filters?
- The HEPA-13 that we offer with the PRISM+ Aura can capture higher percentages of small particles than the HEPA-11 filters that are offered by other brands. This makes it more effective by removing more pollutants from the air.
6. Will my PRISM+ Aura purchase come with the HEPA 13 filter?
- Your purchase will come with one HEPA-13 filter preinstalled. All you have to do is to plug the PRISM+ Aura into a power source and you are ready to go
PRISM+ Aura HEPA-13 Cleaning
1. How long will the included HEPA-13 filter last?
- The included HEPA-13 filter is estimated to last up to 2200 hours. Which roughly equates to 9-12 months of usage at 8 hours/day. The duration will also depend on the environment where the PRISM+ Aura will be located.
2. Is the included HEPA-13 filter reusable or washable?
- The included HEPA-13 filter is not designed to be reused or washed.
3. When will I need to replace the included HEPA-13 filter?
- The PRISM+ Aura comes equipped with a filter replacement indicator that blinks when it is time to change the filter.
4. How do I clean and maintain my PRISM+ Aura?
- Ensure that the PRISM+ Aura is disconnected from its power source, and gently wipe the external surface with a damp microfiber cloth. Do note that the filter must not be washed or reused.
PRISM+ Aura Warranty
1. Will my PRISM+ Aura purchase come with a warranty?
- The PRISM+ Aura will come with a 1-year warranty starting from date of delivery. Which covers parts and labor. The filter will not be included under the warranty coverage.
2. Are there any exceptions to the warranty coverage?
- The warranty does not cover any wear and tear, cosmetic, or accidental damage to the machine due to improper usage.
- The delivery will be a contactless delivery by our logistics partner.
2. When should I expect my order to be delivered?
- IN-STOCK Items
The standard processing timeline is within 1-2 working days and once processed and shipped out, it takes 1-7 working days for delivery within Klang Valley and out of Klang Valley.
- PRE-ORDER Items
The PRE-ORDER items will be processed and shipped when the stocks arrive in our Malaysia warehouse.
Remark: The delivery timeline commences from the date of purchase and excludes Weekends & Public Holidays.